jin69 is committed to protecting the personal data of every member. This Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
1.1 jin69 takes the privacy of its members seriously. We understand that Indonesian players entrust us with sensitive personal and financial information, and we recognise the responsibility that comes with that trust. This Policy is designed to be transparent, readable, and specific — not a generic boilerplate statement.
1.2 This Policy applies to all personal data collected and processed by jin69 in connection with the operation of the Platform, including data collected through account registration, identity verification (KYC), payment processing, customer support interactions, and general Platform usage.
1.3 jin69 operates under international licensing standards that impose data protection obligations. We apply these standards consistently to all member data, regardless of the member's location within Indonesia — whether in Jakarta, Surabaya, Bandung, Medan, Bali, or elsewhere.
1.4 If you have any questions about this Policy or wish to exercise your data rights, please refer to Clause 16 (Contact) at the end of this document.
In this Policy, the following terms have the meanings set out below:
3.1 jin69 collects the following categories of Personal Data in the course of operating the Platform:
| Data Category | Specific Data Points | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP Nasional number, selfie photograph | Yes (KYC) |
| Contact Data | Email address, Indonesian mobile phone number | Yes |
| Address Data | Residential address (from KTP or proof-of-address document) | Yes (KYC) |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet IDs (OVO, DANA, GoPay), transaction history, deposit and withdrawal records | Yes |
| Usage Data | Login timestamps, session duration, games played, bets placed, pages visited, device type, browser type, IP address | Automatic |
| Communication Data | Support chat transcripts, email correspondence, WhatsApp message content (where applicable) | Interaction-based |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS, and in-app notifications | Consent-based |
3.2 jin69 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond the selfie used for identity matching), or health information, unless specifically required for responsible gaming compliance purposes.
4.1 jin69 collects Personal Data through the following channels:
5.1 jin69 processes your Personal Data for the following specific purposes:
6.1 jin69 processes your Personal Data on one or more of the following legal bases:
7.1 jin69 does not sell your Personal Data to any third party. We share data only in the circumstances described below, and only to the minimum extent necessary:
7.2 jin69 engages carefully selected third-party service providers who process Personal Data on our behalf under strict contractual data-processing agreements. These include:
7.3 jin69 may disclose Personal Data to government authorities, regulatory bodies, or law enforcement agencies where required by law, court order, or in connection with the prevention or investigation of fraud, money laundering, or other serious criminal activity. jin69 will notify affected members where legally permitted to do so.
7.4 Where a member has voluntarily requested referral to a professional gambling counselling service, or where jin69 is legally obligated to make such a referral, limited contact information may be shared with the relevant support organisation. This will always be done transparently and, where possible, with the member's prior knowledge.
8.1 As an internationally operated platform, jin69 may store or process certain Personal Data on servers located outside Indonesia. Where such transfers occur, jin69 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within the Platform's primary jurisdiction.
8.2 Safeguards for international transfers may include:
8.3 By registering an Account and using the Platform, you acknowledge that your Personal Data may be transferred, stored, and processed internationally as described in this Clause.
9.1 jin69 retains Personal Data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after Account closure | Licensing compliance, AML obligations |
| KYC Documents | 5 years after Account closure | Regulatory and legal requirements |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Usage & Technical Logs | 12 months from collection | Security, fraud detection |
| Marketing Preferences | Until opt-out or Account closure | Consent management |
| Self-Exclusion Records | Permanently (subject to legal review) | Responsible gaming obligations |
9.2 Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and analytics purposes.
10.1 jin69 implements and maintains a comprehensive set of technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
10.2 While jin69 applies industry-leading security measures, no digital system can be guaranteed to be entirely impervious to attack. In the event of a material data security incident that affects your Personal Data, jin69 will notify you promptly and provide guidance on any steps you should take.
10.3 You are also responsible for the security of your own Account. Use a strong, unique password, enable 2FA where available, and do not share your credentials with anyone. Contact jin69 support immediately if you suspect unauthorised access to your Account.
11.1 jin69 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are in use:
11.2 You may manage cookie preferences through your browser settings. Disabling all cookies may affect the functionality of certain Platform features. Detailed cookie settings are available in the Platform's cookie management interface.
12.1 As a jin69 member, you hold the following rights in respect of your Personal Data. To exercise any of these rights, contact jin69 support (see Clause 16). jin69 aims to respond to all data rights requests within thirty (30) calendar days.
12.2 jin69 will not charge a fee for responding to data rights requests unless the request is manifestly unfounded, excessive, or repetitive — in which case a reasonable administrative fee may apply. jin69 reserves the right to verify your identity before actioning any data rights request.
13.1 The jin69 Platform is strictly intended for adults aged 21 years and over. jin69 does not knowingly collect Personal Data from individuals under the age of 21.
13.2 If jin69 discovers or has reason to believe that a member is under 21, it will immediately suspend the Account, void all associated bets and transactions, and securely delete the member's Personal Data to the extent permitted by anti-money-laundering obligations.
13.3 Parents and guardians are encouraged to use parental control software and internet filtering tools to prevent minors from accessing gambling websites, including jin69. If you believe a minor has registered an Account or provided data to jin69, please contact support immediately.
14.1 The jin69 Platform does not contain links to external third-party websites. However, the Platform integrates third-party services — including payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), and customer support tools — for operational purposes.
14.2 Each third-party service provider operates under its own privacy policy and data practices. jin69 is not responsible for the data handling practices of third-party providers beyond the contractual obligations jin69 imposes on them as Data Processors. jin69 selects third-party partners carefully and requires them to maintain standards consistent with this Policy.
15.1 jin69 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, jin69 will notify members by displaying a prominent banner on the Platform or by sending a notification to the registered email address.
15.2 The effective date at the top of this page indicates when the current version came into effect. Your continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the changes. If you do not accept the revised Policy, you must cease using the Platform and may request Account closure.
15.3 We recommend reviewing this Policy periodically. Previous versions are available upon request by contacting jin69 support.
16.1 For any privacy-related enquiries, data rights requests, or concerns about how jin69 handles your Personal Data, please contact our team through the following channels:
16.2 Indonesian-speaking support agents are available for privacy enquiries. Please indicate your preferred language when submitting your request.
Review our Terms & Conditions, explore Responsible Gaming tools, or visit the FAQ for quick answers about how jin69 keeps your account safe.